COVID-19 - Community Update
Springfree is committed to the health and safety of our customers, our team and the community at large and we can certainly understand why you’d want to have the World’s Safest Trampoline in your backyard right now as you stay home to play.
In accordance with the Victorian Government regulations our Melbourne retail store is now closed. You can continue to purchase a Springfree Trampoline online and contactless delivery will still be fully operational. All other services including installation are not available at this time. Our Springfree team is here to support and you can contact us on 1800 586 772.
We are still offering 100% contactless delivery and installation services in all other regions.
When we contact you to finalise your delivery/installation, respectfully we will ask you some additional questions and make a couple of requests to make sure we are all prepared;
- Are you going to be home during your delivery/installation/service? (We don’t require this unless this is required for access to the property)
- If you are going to be home, we would kindly request that everyone at home remains indoors and we complete a contactless delivery/installation for you
- Let us know somewhere our driver can leave any parcels safely – we will take a photo as proof of delivery
- For installation please make sure we have access prior to arrival and we have a clear area to complete the installation or service with a suitable marker left for trampoline placement
- Ensuring the utmost for your safety as well we will disinfect the installed trampoline contact points before we depart.
We will continue to monitor the situation and thank you in advance for your cooperation.
How and When?
Our delivery time frames which are as follows:
- Delivery to your door
- 1-3 business days for Sydney, Melbourne, Brisbane, Perth and Sunshine Coast.
- 2-7 business days for all other areas in Australia.
- Click and Collect
- Up to 1 business day for processing, then you’ll need to pick up within 5 days. Call us to see if its ready 1800 586 772
Springfree Trampoline conveniently offers free delivery* directly to you – anywhere in Australia.
*Half-price freight applies for WA orders.
- We are following new practices in light of the COVID-19 developments. Please see above for our delivery and service updates.
- Once your purchase is complete our bookings team will be in contact to arrange a suitable time for delivery
- Or a Notification of Dispatch will let you know your trampoline is on its way via a freight provider
- We always want to help, so if you have any special requests, please let our team know and we will do the best that we can based on team availability.
Click & Collect
Springfree Trampoline conveniently offers Click & Collect as a free service. Please note: this service is only available to customers living within driving distance of our store locations in Sydney, Melbourne, and on the Sunshine Coast.
- Select Click & Collect as the delivery method at checkout. Your nearest store address for Click & Collect will be automatically displayed.
- A confirmation email will be sent to you within 24 business hours of placing an order, with your fully paid sales order attached.
- Collect your order in store during business hours. Be sure to bring your purchase documents and Photo ID to collect your items within 5 days of purchase. Please call 1800 586 772 if you can't make it in within that timeframe.
- If you authorise another person to pick up on your behalf, he or she will need to provide the fully paid sales order and require photo identification in order to sign for, and collect your trampoline.
Installation Check Availability
Enter post code to see if you are in an installation zone.
Enter post code to check availability for installation.
To help with Self Installation, here is some handy information.
Your Springfree Trampoline is supplied flat-packed as a kit, and don’t worry its designed to be installed by Mums and Dads.
Included are comprehensive installation manuals with easy to follow step-by-step instructions. We also have instructional videos to guide you.
For successful installation we recommend:
- Two people working together to make it easier.
- Set aside at least two hours to complete your Springfree Trampoline installation, or three hours for installation including tgoma and the trampoline.
- We highly recommend you take the time to read the manual and watch the videos in full BEFORE starting installation.
Disassembly / Reassembly and Free Backyard Assessment Services
We are able to offer these services while adhering to government requirements. To learn more about each service, please refer below: