Warranty Information

Unbeatable FREE 10 Year Warranty on the entire trampoline*

We don't just claim to have the best quality trampoline on the market, we back that claim with an industry leading 10 year warranty on the entire trampoline, with no hidden fees, extensions or exclusions*.

Thanks to exceptional engineering, premium materials, quality control and testing, your Springfree® Trampoline is built to last. We know you want the best for your kids, which is why our 10-year warranty* is the best trampoline warranty in Australia.

Not all Warranties are Equal. Here are the facts.

Jumpflex Hero & Flex Series
Lifespan Hyperjump Springless
Plum Premium Magnitude
K-Mart Springless
Vuly Lift
Vuly Thunder
  • Mat
  • Springs/Rods
  • Safety Net
  • Frame
  • Net Poles
  • Pads/Softedge
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 10 years
  • 5 years
  • 5 years
  • 1 years
  • 10 years
  • 1 years
  • 1 years
  • 1 years
  • 1 years
  • 1 years
  • 10 years
  • -
  • 1 years
  • 5 years
  • -
  • 1 years
  • 10 years
  • -
  • 2 years
  • 90 days
  • 90 days
  • 90 days
  • 2 years
  • 90 days
  • 90 days
  • 5 years
  • 5 years
  • 1 years
  • 10 years
  • 1 years
  • 1 years
  • 5 years
  • 1 years
  • 1 years
  • 10 years
  • 1 years
  • -

Accessories

All Springfree Trampoline Accessories are covered by a one year warranty, with the exception of the Springfree FlexrBall which has a 3 month warranty.

Service and Quality you can Trust

Buying a Springfree Trampoline is a family investment. Our commitment to manufacturing the highest quality product means peace of mind for you. We promise to stand behind our product and if you ever have any concerns, we are just a phone call away.

We warrant our products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. Click here for details. Please note, that the 10 year warranty is not transferable; and applies to the consumer who originally purchased the trampoline.

Please note that our warranty changed to 10 year coverage in September 2017. If you are uncertain which warranty your trampoline is covered by, please contact our Customer Care team at (1 800 586 772). If you purchased your Springfree prior to September 1, 2017 click here for warranty details.

Need Help?

Register Your Warranty

If you’re a new Springfree owner, register your warranty now. This will expedite the warranty process in the event of a future warranty claim.

Submit a Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the warranty claim form.

Warranty Claim Process

  • Step 1: Submit Warranty Claim 
  • Step 2: Provide Additional Documentation (if required)
  • Step 3: Warranty Claim Reviewed by Springfree Team
  • Step 4: Final Claim Results to Customer

If you have any question about making a claim, please contact our Customer Care team at (1800 586 772).