For Owners

 

Installation

Springfree™ Trampoline is supplied in flat pack boxes and is designed to be self assembled (we recommend 2 people working together to make it simpler). Your Springfree™ Trampoline comes with a comprehensive installation manual with easy to follow, step by step instructions. You can also view our tips and videos.

Relocating

Are you wanting to move your Springfree™ Trampoline and need the help of a professional? Phone 1800 586 772 and talk to our Customer Service Department to find out more.

Installation

Spare Parts

Your Springfree™ Trampoline is designed to be robust and strong. As with any product installed outdoors, natural accidents, pets or even the kids can damage play items. We supply spare parts for most Springfree™ Trampoline models.

Spare parts do incur an additional freight charge. Please contact us for details or call 1800 JUMP SAFE (1800 586 772) to order.

Model SF40/R54 SF72/R79/O77 SF60/092

SF90 

(discontinued)

SF68/S113 SF80/S155
Mat Parts            
Mat $185 $269 $329 $349 $349 $399
Mat Rod holder $7 ea $7 ea $7 ea $7 ea $7 ea $7 ea
Mat Rod $7 ea $7 ea $7 ea $7 ea $7 ea $7 ea
Flexi Net Parts            
Flexi Net $150 $189 $229 $249 $249 $299
Enclosure Rod $30 ea $30 ea $30 ea $30 ea $30 ea $30 ea
Sleeves $52 set N/A $115.50 set $115.50 set N/A N/A
Other Parts            
Bolt Sets $15 set $15 set $15 set $15 set $15 set $15 set
C-clips (pack of 12) $6 set $6 set $6 set $6 set $6 set $6 set
Please note: for all frame enquiries or accessory spare parts, please contact Product Support on 1800 586 772
Spare Parts

Warranty Coverage

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

Full details of your product warranty can also be downloaded here.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 1800 JUMP SAFE.


Warranty Registration

DOUBLE your warranty by registering your Springfree™ Trampoline!

Component

Basic Warranty

Registered Warranty

Frame

4 years

8 years

Mat

1 year

2 years

Rods

1 year

2 years

Net

1 year

2 years

Register your warranty


Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.

Should you have any question about making a claim, please reach out to our customer care team at 1800 JUMP SAFE (1800 586 772).

Claim your warranty

Warranty

Delivery Query

Your Springfree Trampoline is estimated to be delivered within 3-5 working days.

You will receive delivery details within 2 business days from the date you received your fully paid invoice. Your delivery notification will outline your delivery status and advise of your delivery schedule; at this point you can contact the freight forwarder directly with any special request.

If you have not been contacted within these time schedules and you have yet to receive delivery information please call 1800 586 772 and speak with our Customer Care Officer who will be able to assist you. For fast assistance, we ask that you have your invoice number on hand to quote.

Installation Query

If you have selected installation and live in a major metropolitan area, Springfree™Trampoline will guarantee to have your trampoline installed within the same 10 business day period in which the trampoline was delivered.

We endeavor to have an installer available in most regional locations, however in some areas we are yet to secure the resources to provide you with an installation service. Until we have a market or need in a location it is always difficult to secure the services of a regular installer.

If you require installation and live in an area where we currently do not offer installation, we will endeavour to find someone to assist, however there is no guarantee that we will be successful.  Should we be unable to provide an installer for you, we will fully refund the fee paid for installation.

Should you subsequently find a local handyman to assist, we suggest 2 hours should be sufficient time to install.

Delivery
Our Awards
  •  

    2014 Reddot
    Best of the best

  •  

    2013 Toyology
    Awards

  •  

    2013 Choice
    Recommended

  •  

    2011 Kidspot
    Best Of Award