Delivery Query

Springfree™ Trampoline guarantees delivery in Australian within 10 working days*.

You will receive delivery details within 2 business days from the date you received your fully paid invoice. Your delivery notification will outline your delivery status and advise of your delivery schedule; at this point you can contact the freight forwarder directly with any special request.

If you have not been contacted within these time schedules and you have yet to receive delivery information please call 1800 123 204 and speak with our Customer Care Officer who will be able to assist you. For fast assistance, we ask that you have your invoice number on hand to quote.

 

Installation Query

If you have selected installation and live in a major metropolitan area, Springfree™Trampoline will guarantee to have your trampoline installed within the same 10 business day period in which the trampoline was delivered.

We endeavor to have an installer available in most regional locations, however in some areas we are yet to secure the resources to provide you with an installation service. Until we have a market or need in a location it is always difficult to secure the services of a regular installer. 

If you require installation and live in an area where we currently do not offer installation, we will endeavour to find someone to assist, however there is no guarantee that we will be successful.  Should we be unable to provide an installer for you, we will fully refund the fee paid for installation.

Should you subsequently find a local handyman to assist, we suggest 2 hours should be sufficient time to install.